Softcery
Top choice in AI Voice Agencies
Voice agents built and operated at the infrastructure layer, with published latency
- HQ
- Tallinn, Estonia
- Founded
- 2018
- Team
- 11-50
- Pricing
- $10,000+ minimum, $50-$99/hr (Clutch-displayed); own site sells advisory on an availability retainer, build work per statement of work, and operations on a retainer, with no figures published
- Regions
- Europe, North America
- Stack
- LiveKit, WebRTC, Daily, SIP/PSTN, Twilio, Telnyx, Plivo, Deepgram, AssemblyAI, Gladia, Speechmatics, Whisper, Cartesia, ElevenLabs, PlayHT, Rime, Pipecat, Vapi, Retell, OpenTelemetry, Prometheus, Grafana, MCP
- Industries
- SaaS, Ecommerce, Financial Services, Law Firms
About Softcery
Softcery sells the parts of a voice deployment a demo never shows. It publishes a component-level latency budget from its own production traffic: 618ms to first byte at p50 and 742ms at p95, split into 102ms of speech recognition, 118ms of model time and 244ms of synthesis, with a 0.4% stall rate. The stack is named end to end, from LiveKit, WebRTC and SIP through Deepgram, AssemblyAI, Cartesia and ElevenLabs, out to OpenTelemetry, Prometheus and Grafana for monitoring.
Clients are named: Skipify, Eye4Fraud, Vive Health, KlientBoost and The Compliance Company. Two live demos, a legal receptionist and a hotel receptionist, can be called rather than watched. For buyers who cannot send audio off site it publishes reference on-premises hardware configurations at $4,000 to $12,000 with SIP terminating on the rack. Clutch shows 5.0 from 12 reviews and a $10,000 minimum; the company publishes no figure of its own.
Ratings elsewhere
Our verdict
Softcery is the reference point for what a serious voice engagement should disclose before anything is signed. Latency is published as a budget with each stage attributed, the telephony and speech vendors are named rather than hidden behind a platform, and the service is structured as advise, then build, then operate, which matches how phone systems actually fail. The gap is commercial rather than technical. No price appears anywhere on its own site, the three-part structure means the real number only emerges after scoping, and the independent record is 12 Clutch reviews, a thinner base than several less specialized firms on this page carry. A buyer who needs a figure approved before a scoping call will not find one here.
Pros
- Publishes a component-level latency budget from its own production traffic, including a p95 figure and a stall rate
- Names the full stack, from LiveKit, WebRTC and SIP to Deepgram, Cartesia and Grafana monitoring
- Names five clients and runs two live demos a buyer can call rather than watch
- Publishes reference on-premises hardware at $4,000 to $12,000 for buyers who cannot send audio off site
Cons
- Publishes no price of its own, so the only planning figure is the $10,000 minimum Clutch displays
- The advise, build and operate structure means total cost only becomes clear after scoping
- Twelve Clutch reviews is a thin independent record next to the larger review bases elsewhere in this ranking
Where Softcery ranks
- Ranked #1 in AI Voice Agencies
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